bbr501 smu bba fall 2016 Vth sem solved assignments

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DRIVE

fall 2016

PROGRAM

Bachelor of Business Administration - BBA

SEMESTER

V

SUBJECT CODE & NAME

BBR501- Store Operations & Job Knowledge

1. What are the various services provided by retailers?

Explanation of various services

Answer:

Services Provided by retailers:

These services can be in terms of helping the customers in selecting the products, lay-away services, after-sales services, installations, demonstrations and fair prices. Increase in the living standards of consumers and stiff competition mean that retailers have to provide quality services

2 What are the components of store opening and closing checklist?

Checklist for Store Opening.

Checklist for Store closing

Answer: To create a checklist, the store head needs to define the tasks to be performed in order to run the store smoothly. There are usually two types of checklists prepared in a retail store. These are

3 What are the various roles and responsibilities of the head visual merchandiser?

Role and responsibilities of a visual merchandiser that describes the various roles and responsibilities of the head visual merchandiser

Answer: Role and responsibilities of a visual merchandiser

Effective visual merchandising requires good visualisation skills. Thus, a visual merchandiser must have

4 What are the major duties of distribution centre head?

Duties of Distribution Centre Head that explains the major duties of distribution centre head.

Answer: Distribution centres are separately operated from retail stores at zonal or regional levels. Every zonal/regional distribution centre employs one distribution centre head executive and

5 Discuss the various employee grooming standards, which stores usually follow.

Grooming Standards for Store Employees that discusses various employee grooming standards that are usually followed by stores

Answer: Stores usually follow certain employee grooming standards, which are:

Ø  It is mandatory for every store representative to wear the prescribed store uniform every day

6. What are the steps involved in entry process of customers?

Explanation of the concept

Answer:

Let us now study the steps involved in the store entry process for customers:

1.      When customers visit a store, they expect that there should be proper parking arrangements for their vehicles. In such a case, the store security guard at the gate should help customers by making proper parking arrangements and ensuring a hassle-free parking system. To do so, the security

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DRIVE

fall 2016

PROGRAM

BBA

SEMESTER

V

SUBJECT CODE & NAME

BBA 501-PRODUCTION

1 Write short notes on:

a. Production Management

b. Objectives of Operations Management

c. Reverse Engineering

d. Production Planning and Control

Answer: a) Production Management

The domain of Production and Operations Management (POM) is not only limited to the production of goods and services, but it also comprises all the activities that are related to the process of production. The term ‘production’ is applicable to entities like manufacturing units, machinery, equipment, assembly lines, etc. Fundamentally, it is linked to manufacturing. In the past, focus was on manufacturing

2 What is the purpose of sales forecasting? Explain following methods of time series analysis for forecasting:

a. Simple average method

b. Moving average method

c. Exponential smoothing

d. Trend projections

Answer: Purpose of Sales Forecasting

The essentiality and significance of sales forecasting can be summarized as follows:

(i)                 It determines the scale of production and its rate.

(ii)               It lays a base for a variety of budgets like production, labour, material, etc.

(iii)             It provides inputs on the need for a hike in scope/growth of plant.

(iv)             It

3 What do you mean by Operation Strategy? Discuss various operations strategies in services.

Meaning of Operation Strategy

Operation strategies in services

Answer: Meaning of Operations Strategy

Strategy means a planned methodology to complete a given job. Since we are talking about business strategy, we mean to adopt and execute all skills, techniques and procedures for achieving the aims and objectives of the corporate body. Broadly speaking, the first step is to identify the objective and formulate the policy plan. The next step is to collect the resources and do all that is necessary to convert the plan into reality.

4 Define materials management and state its importance and functions.

Definition of material Management

Importance of Material management

Functions of Material management

Answer: Definition of Materials Management

Materials management can be defined as controlling, organizing and managing materials/stock so that it guarantees the maximum return for a business. It involves determining the purchase, location, storage, account-

5 What is PERT? Explain the applications and advantages of PERT.

Definition of PERT

Application of PERT

Advantages of PERT

Answer: PERT or project evaluation and review technique was developed for the US Navy’s Polaris missile project in the late 1950s. This was a massive project involving over 3,000 contractors. Because most of the activities had never been done before, PERT was developed to handle uncertain time estimates of the various jobs or activities. Consequently, PERT was developed with the objective of being able to

Q6. Define Work Measurement and state its objectives and techniques.

Definition of Work Measurement.

Objectives of Work Measurement

Techniques of Work Measurement.

Answer:

Work Measurement is a technique to find out the time required to do any activity at a predetermined level of performance by a qualified worker. In other words, it is a technique to develop time standards for the performing jobs.

To establish usable standards, the operation must first be trained to do a particular job. These methods analysis and study

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bba401 smu bba fall 2016 IVth sem solved assignments

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ASSIGNMENT

DRIVE                                             FALL 2016

PROGRAM                                     BACHELOR OF BUSINESS ADMINISTRATION (BBA)

SEMESTER                                    IV

SUBJECT CODE & NAME           BBA401- E-COMMERCE

BK ID                                               B1712

CREDITS                                        4

MARKS                                           60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by the evaluation scheme.

Ques1. Define E-Commerce. What are the different functions of E-Commerce?

AnsE-commerce is an advanced technology related to commerce and the electronic media, the computer in particular. It is first important to understand the term ‘business’, which refers to

Ques2. Explain three important types of business models in practice. Give example to each of the models.

AnsThere are three fundamental types of business models in practice. These are:

1. Business-to-Business (B2B)

2. Business-to-Consumer (B2C)

3. Consumer-to-Consumer (C2C)

Business-to-Business Model

The business-to-business (B2B) model needs two or more business organizations that do business with each other. It entails commercial activity among companies through the Internet as a

Ques3. a. What are the different types of security problems in a client–server environment?

b. Briefly explain the different categories of security threats to client and server.

Ans a. Client-server security ensures that only authorized users can access the information. Such mechanisms include password protection, encrypted smart cards, biometrics and firewalls.

Ques4.Explain the different categories of electronic payment systems in detail.

AnsTypes of Electronic Payment Systems (EPS)

There are three main categories of EPS.

1.

Ques5.What is internet marketing? Briefly explain the different types of internet marketing.

AnsThe term Internet marketing is interchangeably used for Web marketing, e-marketing, Internet advertising or online marketing. The wide availability of the World Wide Web allows businessmen across the world access to millionsof potential customers. All that is required is a few clicks of the mouse. Thanks to the Net, your products and services can be viewed or read about by many people in different parts of the world, at the same time. Services of

Ques6.Write a short note on the following:

 a. Electronic Data Interchange (EDI)

b. Electronic Customer Relationship Management E-CRM

Ans a. Electronic Data Interchange (EDI)

Earlier, companies used paper for conducting business. They used to enter data into a business application, print the form containing the data, and mail this form to a trading partner. The exchange

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mb0052 smu mba fall 2016 IVth sem solved assignments

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DRIVE

FALL 2016

PROGRAM/SEMESTER

MBADS/ MBAFLEX/ MBAHCSN3/ MBA – SEM 4

PGDBMN/ PGDENMN/ PGDFMN/ PGDHRMN/ PGDHSMN/ PGDIB/ PGDISMN/ PGDMMN/ PGDOMN/ PGDPMN/PGDROMN/ PGDSCMN/ PGDTQMN – SEM 2

SUBJECT CODE & NAME

MB0052- Strategic Management and Business Policy

1 Briefly discuss concept of strategy? Explain the various levels of strategy in an organization.

Meaning of strategy

Levels

Answer: The word ‘strategy’ comes from Greek strategies, which refers to a military general and combines stratus (the army) and ago (to lead). The concept and practice of strategy and planning started in the military, and, over time, it entered business and management. The key or common objective of both business strategy and

2 How strategic planning and strategic management are interrelated to each other? Which comes first?

Strategic Planning and Strategic Management

Answer: Strategic Planning and Strategic Management

Plan or planning should precede action. And, strategic planning should precede strategic management. Strategic planning (also called corporate planning) provides the framework (some call it a tool) for all major decisions of an enterprise—decisions on products, markets, investments and organizational structure. In a

3 What is a mission statement? Differentiate between a mission statement and a vision statement.

Mission Statement

Differences

Answer: Mission Statement

‘A business is not defined by its name, statutes or articles of incorporation. It is defined by the business mission. Only a clear definition of the mission and the purpose of the organization makes possible clear and realistic business

4 What is SWOT analysis in terms of Internal & External Analysis? Explain SWOT analysis in the form of a matrix?

SWOT Analysis

Answer: ETOP and EFEM focus only on the opportunities and threats from the environment. But, to exploit an opportunity or to consider a threat, a company should have required strengths or competence. A company also needs to know its weaknesses in terms of competence, because weaknesses may affect its capability to take advantage of an opportunity or negotiate a threat. So, simultaneously with environmental analysis or appraisal, organizations also need to assess their internal strengths and weaknesses. This is

5 Define corporate turnaround? Distinguish between surgical and nonsurgical turnaround. Explain with some examples?

Turnaround Strategy

Surgical turnaround and nonsurgical turnaround

Answer: Corporate turnaround may be defined as organizational recovery from business decline or crisis. Business decline for a company means continuous fall in turnover or revenue, eroding profit, or accrual or accumulation of losses. So, business or organizational decline, like business performance, is understood in relative terms,

6 What are the major characteristics of an effective strategy evaluation system? Analyse these characteristics.

Characteristics of an Effective Evaluation System

Answer: Strategic analysts have laid down certain basic requirements which evaluation should comply with to be effective.

First, strategy evaluation process or measures should be meaningful. These should specifically relate to the objectives/targets and

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