qm0026 smu mba summer 2015 IVth sem assignment

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DRIVE Summer 2015

PROGRAM Master of Business Administration- MBA

SEMESTER 4

SUBJECT CODE & NAME QM0026-Quality concepts, Tasks and Development Methods.

BK ID - B1933

CREDIT & MARKS - 4 Credits, 60 marks

Q1. Discuss the Plan-Do-Check-Act (PDCA) cycle to improve the quality of Organization’ products, services and business processes. (definition of PDCA cycle, Explanation of PDCA cycle)   10

Answer: PDCA Cycle: Plan-Do-Check-Act (PDCA) cycle is a four step/phase/stage process used by organisations for improving the quality of its products, services, and business processes. Its four stages, as the name suggests, are Plan, Do, Check, and Act. This concept was originally pioneered by Walter Shewhart and thus, often referred as

Q2. Quality is an important aspect in any manufacturing organization. It is important to have a standard quality plan to define the procedures specific to their products. There are many phases involved in planning the quality in manufacturing concern. Discuss those phases of Quality planning in manufacturing organizations. (Explanation of quality planning, Phases of quality planning) 2, 8

Answer: Quality Planning in Manufacturing Organisations: For managing quality in a manufacturing organisation, it is important to have a standard quality plan in place. This plan demonstrates the procedures carried out by organisations to comply with the quality requirements applied to the production of their products. While a standard quality plan may differ across organisations, on a broad scale, it can be safely assumed

Q3. Describe the characteristics and any ten tools of Lean production System. 10

Answer: Characteristics: the following key characteristics:

·         It is an integrated single-piece work flow, which is continuous in nature.

·         It entails a close integration of the entire value chain (from raw material to finished product through

Q4. Explain the Project planning and Controlling techniques such as Critical Path Method (CPM) and Programme Evaluation and Review technique (PERT) with diagram. 10

Answer: Critical Path Method (CPM): The Critical Path Method (CPM) was developed independently by the Du Pont Company in the US in 1956-57 to address scheduling issues in industrial organisations. CPM is primarily concerned with the balance or the trade-off between cost and time. The technique has been mostly applied to projects employing a stable technology, which are relatively risk free. The CPM is used to determine the

Q5. Write short notes on below mentioned terms: 5, 5

a. Supplier Certification

b. Supplier Rating

Answer: a. Supplier Certification: Supplier or vendor certification is an important component of a Total Quality Management (TQM) system. Supplier certification assures that a supplier's product is produced, packaged, and shipped, under a controlled process that affirms to pre-defined quality criteria and results in consistent

Q6. Toyota Production system (TPS) has helped Toyota to remain competitive since the middle of the 20th century. Toyota has continued to be profitable, even amid multiple type of crisis. The company emerged from deficit in 1951 because of TPS. Explain the framework of Toyota production system in detail. (Definition of TPS, Framework of TPS) 2, 8

Answer: Toyota Production System: A heavy equipment manufacturer was experiencing quality and supply issues with some Italian suppliers. The assembly plants were facing the problems of daily disturbances in work flow, reworks, and customer warranty claims. The increasing competition was pressurising the manufacturer to improve the quality of their products. The suppliers with which the

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qm0025 smu mba summer 2015 IVth sem assignment

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Drive

Summer 2015

Program

MBADS (SEM 4/SEM 6)

MBAFLEX/ MBA (SEM 4)

PGDTQMN (SEM 2)

Subject code & name - QM0025- Quality Standards and Models

Book ID - B1932

Credit and Max. Marks - 4 credits; 60 marks

Q1. Explain the concept of “Environmental Management”. Describe the main stages of establishing an Environmental Management System (EMS)

Concept of Environmental Management

Stages of EMS

Answer:

Concept of Environmental Management

The earth nurtures multiple forms of life and sustains various human activities. However, of late, due to a growth in population and excessive exploitation of natural resources, there is a great threat to the co-existence of diverse

Q2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS 18001: 2007. 10

Answer: Contents of OHSAS 18001:2007: Due to increased awareness, customers now demand for products of an organisation that is certified according to the OHSMS standard. In response to this customer demand, the OHSAS 18001 has been developed. The objective of OHSAS 18001 is to support and promote efficient OH&S practices, which align with the socio-economic needs of the organisation. The contents of OHSAS 18001 are listed and described briefly, as follows:

Scope: Scope contains the description regarding where OHSAS 18001 needs to be applied and where it is not to be

Q3. Explain the scope of ISO/ TS16949. Describe the steps involved in the process of implementation of ISO/ TS16949. (Scope of ISO/TS16949, Steps involved in the implementation of ISO/ TS16949)

Answer:

Scope of ISO/TS 16949

A typical scope document or statement of ISO/TS 16949 for an automotive organisation, such as Chrysler Group LLC, should include the Customer- Specific Requirements (CSR) for those organisations, which are supplying product or service parts to Chrysler Group LLC. The Scope statement of Chrysler Group LLC reads

Q4. Explain the concept of People Capability Maturity Model (PCMM). Describe the maturity levels of PCMM.

Answer: PCMM: Organisations, today, operate in a market where intense competition exists, not just for products and services but also for the talent or the people. All of us are aware of the fact that success in the talent market has a huge significance over success in business. As the economy becomes more knowledge-focused, and the knowledge required in building products and delivering services increases, the presence and retention of experienced employees become a critical factor in improving productivity and the time to market. Talent/people-related challenges are not just restricted to recruitment and

Q5. What is CMMI? Explain in brief the process areas of CMMI. 10

Answer: CMMI: CMMI, which is a successor of the (Capability Maturity Model) CMM, is basically a process improvement approach. This approach provides organisations with the necessary elements of effective processes. CMMI was developed to integrate and standardise the separate models of the CMM and to

Q6.

Write a short note on:

i) IT Service Management

ii) Aerospace QMS Audit programme

(Concept of IT Service Management and the factors adding pressure to the IT service organization, Steps involved in the Aerospace QMS Audit programme) 10

Answer:

(i)                 IT Service Management: Businesses in today’s highly competitive world continue to face fundamental issues pertaining to the value of, sustainability of, and satisfaction with IT.

While the IT sector has seen tremendous growth in the past, and the growth potential in the future is also promising, IT

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qm0024 smu mba summer 2015 IVth sem assignment

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DRIVE

SUMMER 2015

Program

MBA (SEM 4)

Subject code & name

QM0024: MANAGING QUALITY IN ORGANIZATIONS

Qus:1 Explain the importance of Quality management in organizations.

·         Importance of Quality Management in organizations.

Ans:

Importance of Quality Management in organizations:

The importance of quality management are mentioned in the Figure below:

Qus:2 Explain the principles of Organizing.

·         Explanation of any ten principles of Organizing

Ans:

Explanation of any ten principles of Organizing:

·         Principle of Division of Labour: This principle states the work should be divided into specific tasks or functions, to create efficiency. It is based on the belief that if a work is divided into

Qus:3 Explain the concept of Team culture. Describe the importance of Team culture. Describe the characteristics of a Team.

·         Meaning of Team culture

·         Importance of Team culture

·         Characteristics of a Team

Ans:

Meaning of Team culture:

In a modern organisation, team culture is emerging as a fresh work style as it is concerned with how a team operates. Most of the work being done in the organisation is project-based. In a team-based

Qus:4 What do you mean by ‘Decision Making’? Explain the different types of decisions.

·         Meaning of Decision Making

·         Explanation of the types of Decisions

Ans:

Meaning of Decision Making:

A decision can be defined as a conclusion or resolution that an individual or organisation reaches after thorough consideration. In your day-to-day life, you need to make a number of decisions; for example,

Qus:5 Explain Kotter’s Eight step Model of Change Management

·         Kotter’s Eight step Model

Ans:

Kotter’s Eight step Model:

These steps are explained as follows:

1.      Establishing a sense of urgency: Kotter has suggested that it is important for an organisation to develop urgency for change. For this, organisations should educate their employees about the benefits

Qus:6 Write short notes on:

a) Maslow’s hierarchy of Needs theory

b) Corporate Social Responsibility (CSR)

Ans:

Concept and stages of Maslow’s hierarchy of Needs theory:

As per Abraham Maslow, a person’s motivational needs can be arranged in a hierarchical manner. The theory states that once the needs of an individual at a particular level of the hierarchy are satisfied, it would no longer continue to motivate him/her. In such a case, only the needs of

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qm0023 smu mba summer 2015 IVth sem assignment

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DRIVE

SUMMER 2015

PROGRAM

MBA (SEM 4)

SUBJECT CODE & NAME

QM0023 – UNDERSTANDING ISO 9001 2008

Qus:1 Explain the usage and certification of ISO 9000 standards and also describe the TQM and ISO 9000 family of standards.

• Explanation of usage and certification of ISO 9000 standards

• Description of TQM and ISO 9000 family of standards

Ans:

Explanation of usage and certification of ISO 9000 standards:

The ISO 9000 contains requirements for quality management systems in organisations. The certification is not actually a requirement of ISO 9000 standards but customers started demanding it

Qus:2 List all the major clauses of ISO 9001:2008 standards. Also, explain six major requirements to be satisfied in establishing and maintaining a quality management system.

·         Explanation of major clauses

·         Explanation of requirements for QMS

Ans:

Explanation of major clauses:

Qus:3 What do you understand by control of documents and what are the main function for which control of document is needed.

·         Explanation of control of documents

·         Explanation of main functions

Ans:

Explanation of control of documents:

All the documents (that are used in a process or generated by a process) required for the implementation and maintenance of QMS should be controlled as per the requirements stated in the standard. The control of documents involves functions, such as preparation, approval, issuance,

Qus:4 The clause 7.1 on Planning of Product Realisation requires an organisation to plan and develop processes required for product realisation.” Explain the requirements given under the clause 7.1.

·         Explanation of requirements under clause 7.1

Ans:

Explanation of requirements under clause 7.1:

Qus:5 Explain following in detail: Implementation of product release, delivery, and post-delivery activities Validation of Processes for Production and Service Provision.

·         Explanation of product release, delivery, and post-delivery activities

·         Validation of Processes for Production and •Service Provision

Ans:

Explanation of product release, delivery, and post-delivery activities:

Product release includes activities pertaining to the movement of products. These activities may include moving products from one stage of manufacturing to the next stage after the products pass through ‘release gates’. Release gates are decision points where the acceptability of a product for the next stage is evaluated. For releasing products for delivery, the organisation

Qus:6 Write a short note on the following

a. Scope of registration

b. Assessment process

c. Auditing process

d. Surveillance audits

e. Recertification

Ans:

a. Stating the Scope of registration:

Scope refers to products and services for which the organisation requires its QMS to be certified. For example, if an organisation has two divisions that manufacture two distinct products. The scope of certification pertains to only one of the divisions. In such a case, the auditor would be

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om0013 smu mba summer 2015 IIIrd sem assignment

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DRIVE

Summer 2015

PROGRAM

MBADS (SEM 3/SEM 5)

MBAFLEX/ MBA (SEM 3)

PGDOMN (SEM 1)

SUBJECT CODE & NAME

OM 0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

Qus:1 Explain the methods that are used by an organisation to improve its productivity.

   (Describe the 2 methods commonly used by an organisation to improve its productivity)

Ans:   It is essential for an organisation to improve its productivity from time to time. Generally, an organisation strives to improve its productivity by increasing the level of production with the same amount of input or by reducing it while keeping the same

Qus:2 Write short notes on Line of Balance(LOB) technique.

•           Where is LOB used

•           Definition of LOB

•           Steps in LOB technique

Ans:

Where is LOB used:

The technique of Line of Balance (LOB) has been successfully used to control the upstream processing steps in different production systems, for the production of goods and services.the LOB technique is used in production scheduling and control, to determine how many units of an item should be completed by a particular review date. It also

Qus:3

Answer the following questions:

a. Explain the role of the government in deciding and selecting a plant location.

b. Explain the process of aggregate planning

Ans

Role of the government in deciding and selecting a plant location

Forecasting of product demand is more beneficial in case of aggregate planning. This is because aggregate planning is an intermediate termplanning decision. It is the process of planning the quantity and timing of output over an intermediate time horizon (3 months to 1 year). Within thisrange, the physical facilities are assumed to be fixed for the

Qus:4  What are the factors an organization considers while selecting material handling equipment?

            (List and explain the various factors an organization considers while selecting material handling)

Ans:

Factors an organization considers while selecting material handling

“Materials handling is the art and science involving the moving, packaging and storing of substances in any form.” Materials handling is all about transporting materials mechanically or manually in batches or one by one within the plant. This

Qus:5 Explain the steps in ISO 9000 registration and list any 4 advantages of ISO 9000 series.

•                      Explanation of steps

•                      Advantages

Ans.

Steps in ISO 9000 registration

The ISO 9000 registration process consists of six basic steps, which are as follows:

1.      Filing an application: This is the first step in the registration process of ISO 9000. It is also termed ‘contract’ and it

Q6. Write short notes:

Value Stream Mapping (VSM)

(Explanation of VSM

Advantages of VSM

Steps the organization performs to create VSM)

Answer:

VSM signifies a type of flow chart that is used by an organisation to portray and enhance the quality of information and inventory flow. VSM helps an organisation to simplify the flow of information, and also ensures that the products

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