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Drive Winter 2015
Program Master of Business
Administration
Semester - 4
Subject code & name - QM0024
MANAGING QUALITY IN THE
ORGANISATION
Book ID - B1931
Credits and Max. Marks - 4 Credits
and 60 Marks
Q1. Explain – The Main Stakeholders
of an Organization. (Diagram, Explanation of Stakeholders) 10
Ans: Main Stakeholders of an
Organization: Stakeholders
are those groups without whose support the organisation would cease to exist. The
concept of stakeholders was first used in 1963 by Stanford Research Institute in their internal memorandum.
They have defined stakeholders of an
organisation as the people, groups, and
Q2. Explain why effective
leadership is important for the TQM initiative. 10
Ans: Effective leadership: Over
the years, organisations have realised that the concept of quality
should
be broad enough to cover all the areas and activities of an organisation. Thus,
a need of implementing the concept of Total Quality Management (TQM) was felt
in organisations for maintaining the quality of products, services, systems,
and processes. TQM is a comprehensive and
Q3. Explain - Rewards and
recognition programs are the important component of any TQM program. 10
Ans: Rewards and Recognition: Rewards and
recognition programs are the important component of any TQM program.
Rewards and recognition are considered as one of the most
useful
motivational strategies followed by different organisations. In this section,
let us study more about reward and recognition. Rewards motivate employees to
improve their performance and
Q4. Define performance measurement.
Explain why it is needed for an organization? (Definition, Need for Performance
Measurement) 10
Ans: Performance Measurement: As discussed
earlier, performance measurement is one of the most crucial elements of
total quality initiatives of an organisation. It is primarily concerned
with managing the outcome and reducing or eliminating the overall
variation in products or processes. The main objective of performance
management is to make effective decisions regarding actions affecting
products, processes, and output. Performance measurement is basically an
overall management system that aims at preventing and detecting flaws in
order to achieve conformance of the quality of products, services, or
processes to customer requirements. In addition, it aims at
Q5. Explain the 7Cs of effective
communication. 10
Ans: 7Cs of effective
communication: Communication can be called
effective if the receiver understands the same meaning conveyed by the sender.
For business communication to beeffective, it should
Q6. Write a short note on CSR
initiatives in India. 10
Ans: CSR Initiatives in India: Traditionally,
CSR in India has been considered as a philanthropic activity that can be
performed but not deliberated. Consequently, there is limited documentation
on this concept. According to some scholars, in India, although the
practice of CSR is still regarded as a philanthropic activity, a large
number of organisations are moving toward CSR activities and providing
information about CSR initiatives taken by them in their official websites,
annual reports
Get fully solved assignment. Buy online from website
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or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs
125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412
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