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DRIVE - SPRING 2014
PROGRAM- MBA (Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)
SUBJECT CODE & NAME- MH0059 – Quality Management in Healthcare Services
BOOK ID- B1323
CREDIT & MARKS-4 Credits, 60 marks
Q.1: Explain the objectives of quality in healthcare. Add a note on Maxwell’s concept of quality.
Explanation of objectives of quality in healthcare
Explanation of Maxwell’s concept of quality
ANS:
Explanation of objectives of quality in healthcare:
Objectives in healthcare can be defined as the degree to which healthcare services increase the likelihood of desired health outcomes.
Q.2: Differentiate between Six sigma and Total quality management.
Mentioning 10 important differences between six sigma and TQM
ANS:
Mentioning 10 important differences between six sigma and TQM
Six Sigma is a relatively new concept as compared to Total Quality Management (TQM). However, when it was conceptualized, it was not intended to be a replacement for TQM. Both Six Sigma and TQM have many similarities and are compatible in varied business environments, including manufacturing and service industries. While TQM has helped many companies in improving the quality of manufactured goods or services rendered, Six Sigma has the potential of delivering even
Q.3: Explain the various quality tools.
Mention the various quality tools
Explanation of the quality tools
ANS:
Mention the various quality tools:
The seven tools are:
1. Flowchart
2. Cause andEffect diagram
Q.4: Explain the steps followed in implementation of QMS in healthcare organization.
Explanation of steps followed in implementation of QMS in healthcare organization
ANS:
Explanation of steps followed in implementation of QMS in healthcare organization:
A Quality Management System (QMS) can be expressed as an organisational structure: procedures, processes and resources required to implement quality management. Certification or accreditation by an
Q.5: Define total quality management. Discuss the importance of TQM in healthcare.
Definition of total quality management
Explanation of importance of TQM in healthcare
ANS:
Definition of total quality management:
TQM is a management philosophy that focuses on customer satisfaction and organisation objectives for long-term success of a healthcare organisation. TQM is based on the involvement of all employees of an
organisation in improving processes, products, services and the culture in which they work. TQM
Q.6: Explain team processes in healthcare.
Definition of team processes in healthcare
Explanation of various factors of team process
Explanation of team process techniques
ANS:
Definition of team processes in healthcare:
Team processes in healthcare refer to the aspects of a team dealing with leadership, communication, decision making, and member and team learning. Each of these factors has an important effect on the effective working of the team. Team processes in healthcare refer to the aspects of the team dealing with
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