Wednesday 26 November 2014

qm0010 smu mba fall 2014 IIIrd sem assignment

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DRIVE Fall 2014
PROGRAM/SEMESTER- MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDTQMN (SEM 1)
SUBJECT CODE & NAME
QM0010
FOUNDATIONS OF QUALITY MANAGEMENT
Q.1: Explain the approaches and dimensions to Quality. Discuss Jurans’s views on Quality
Approaches to Quality
Dimensions of Quality
Juran’s views on Quality
ANS:
Approaches to Quality:
Approaches to quality management pertain to reshape processes to get valued result, in terms of quality and sustainable innovation in response to problems. The emphasis is strongly on the elimination of errors, from business process, employment of wide range of IT tools and techniques, human intervention, social, analytical, and techniques are employed to achieve this. The ultimate concern is to enhance organizational

Q.2 Explain Quality Economic Approach and Quality Environmental Approach.

Explanation of Quality Economic Approach

Explanation of Quality Environmental Approach
ANS:
Explanation of Quality Economic Approach:

Business conditions are changing and evolving so as the economic environment. In this competitive environment, organization requires new approaches to survive. Quality is becoming prime priority for most of the organizations and implementing a quality system requires management commitment to develop a quality assurance program. This embraces a variety of activities designed to ensure reliability in

Q.3 Explain Quality Function Deployment (QFD) process and describe why it is also called “House of Quality”.

Meaning of Quality Function Deployment (QFD)

QFD Process                                                        

Construction of QFD (House of Quality)

ANS:
Meaning of Quality Function Deployment (QFD):

This approach has been developed by Japanese to translate the voice of customer in to technical requirements (Engineering language). QFD is a planning process to guide the design, manufacturing and marketing of goods by integrating the voice of the customer throughout the organization. Through QFD,

Q.4
a. Explain Quality Assurance.
B. “The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process” Discuss.

ANS:

Explain Quality Assurance.

Quality Assurance refers to planned and systematic production processes that provide confidence in a product's suitability for its intended purpose. It is a set of activities intended to ensure that products (goods and/or services) satisfy customer requirements in a systematic, reliable fashion. Quality assurance covers all activities from design, development, production, installation, servicing and other associated activities. This introduces the rule “Right first time”. PDCA (Plan-Do-Check-Act) approach is the most

Q.5
a. Discuss the role of Enterprise Decision Making.
b. Discuss the factors that enable service organizations to improve quality of performance.

Role of Enterprise Decision Making.

Factors that enable service organizations to improve quality of performance.

ANS:
Role of Enterprise Decision Making:
 Every decision-making process produces a final choice the output can be an action or an opinion.”But, some time depending on situations some aspects may not be considered or some aspects may be born which even play a key role at the time of Decision Making.

Q.6 “Quality is the buzzword and is dominating business processes and services like never before”. Justify.
Justify the statement

ANS:
Outsourcing to India is now more about high quality rather than cost. Indian companies are fast scaling up to match or surpass international quality standards and are ensuring that they stay ahead through stable quality systems and continuous quality improvement. The Indian BPO industry, which previously relied
Get fully solved assignment, plz drop a mail with your sub code
computeroperator4@gmail.com
Charges for mba rs 125/subject and rs 700/semester only.
For other rs 125/subject only
if urgent then call us on 08791490301, 08273413412
our website is www.smuassignment.in


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