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DRIVE-Fall 2014
PROGRAM/SEMESTER- MBADS (SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDTQMN (SEM 2)
SUBJECT CODE & NAME-QM0017, QUALITY MANAGEMENT SYSTEMS
BK ID-B1350
CREDITS-4
MARKS-60
Q.1. “Quality Management System is a complete and planned approach to organizational management”. Describe the various principles of Quality Management Systems. What are the various approaches to Quality Management Systems? (Meaning of Quality Management System, Principles of Quality Management Systems, Quality Management System approaches) 2, 4, 4
ANS: Meaning of Quality Management System: Quality Management System, in the simplest of terms, is defined as “The process of Management of the Systems of an organisation, with regard to its Quality related activities, for „meeting and enhancing customer satisfaction and also taking care of all other interested parties such as legislative and regulatory bodies, shareholders, suppliers, employees, etc.” A Quality Ma
Q.2. Explain the scope and goals of ISO/TS 16949.Describe the various benefits provided by ISO/TS 16949. (Scope, Goals, Benefits) 3, 3, 4
ANS: Scope and goals of ISO/TS 16949: The review of the ISO/TS 16949:20020 which resulted in the latest 2009 edition, was the effort of International Automotive Task Force (IATF) and the ISO technical committee. The effectiveness of the QMS must be determined on a continual basis and continual improvement should be followed the same. By how well the scope of ISO/TS 16949 covered by the standard is as follows:
· Applies to automotive supply chain facilities that manufacture product materials, production and service parts and provide value added services like heating, welding, painting etc.
· Cars, trucks (light, m
Q.3. Explain the procedures and benefits of SA 8000. (Procedures, Benefits) 5,5
ANS: SA 8000 procedures: SA 8000 procedures enhance awareness that leads to enhance social policy among corporations. The following are procedures in SA 8000:
Procedure for dealing with children and juvenile labour: This procedure helps to guide the organisation to deal children and juvenile labour in the organisation.
Reviewing procedure for complaint and discipline: These procedures aim to protect employee’s right as is regulated by laws. They
Q.4. The People CMM is an organizational change model. Explain the maturity levels of
People Capability Maturity Model (People CMM). ( Meaning of PCMM , Maturity levels of People CMM) 2,8
ANS: PCMM: The People Capability Maturity Model (People CMM) is a structure that helps organisations successfully address their people issues. The People CMM is an organisational change model. It is a maturity framework that centres on constantly improving the management and development of the human assets of an organisation. It is designed on the basis that enhanced workforce preparation wi
Q.5. Explain the elements and benefits of Occupational Health and Safety Management Systems (OHSAS). (Meaning of OHSAS, Elements of OHSAS, Benefits of OHSAS) 2,6,2
ANS: OHSAS: Occupational Health and Safety Management Systems is a framework for an organisation to establish controls that mitigates health and safety risks, reduces the occurrence of accidents and helps to improve its operational performance. The requirements of OHSAS 18001 were developed from British standard 8800.
Elements of OHSAS: OHSAS 18001 though not a ISO standard, is still structured in the same way as ISO 14001, the environmental ma
Q.6 what is Business excellence? Explain the core themes of excellence. How to build an excellence framework? (Meaning of Business excellence, Core themes of excellence, Building an excellence framework) 2, 5, 3
ANS: Business Excellence: During the year 1980, organisations in the West realised that the importance of quality was the strategic differentiator. There was a change on the importance laid from quality control to quality assurance, and many ideas came out like company-wide quality control, Total Quality (TQ), and Total Quality Management (TQM) The concept of ―companywide quality with the focus
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Charges rs 125/subject and rs 700/semester only.
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